Vision, Mission, Strategy & Objectives

VISION

To be a caring, responsive and progressive Water Specialist

MISSION

• Providing safe, reliable and affordable water with quality service
• Diversifying and widening the business and service prospects
• Continually improving the efficiency and effectiveness

 

STRATEGY

FINANCIAL PERSPECTIVE

• To control cost effectively and to ensure financial viability
• To safeguard and enhance the Stakeholders & customers interests

 

CUSTOMER PERSPECTIVE

• To supply safe drinking water
• To provide our customers with quality service
• To strive to exceed customers expectations

 

INTERNAL PROCESS PERSPECTIVE

• To provide uninterrupted water supply
• To respond consistently and promptly to internal customer
• To comply with established manuals and procedures

 

LEARNING & GROWTH PERSPECTIVE

• To develop a highly motivated workforce
• To established the culture of teamwork
• To be a learning organisation

 

OBJECTIVES

• A. To minimise unit cost of water (FICT)
  B. To minimize cost of production (Production)
• To increase revenue (FICT)
• To reduce NRW (E&P)
• To connect new water meter within 5 working days after payment of fees and satisfactory completion of internal plumbing (CS)
• To investigate the abnormal bills within 2 working days (CS)
• To do inspection of internal plumbing within 5 working days upon receipt of notification (CS)
• To reconnect water meter which was disconnected due to non- payment within 24 hours after the payment of arrears and reconnection fee (CS)
• To refund consumer deposit within 4 weeks upon receipt of the notice of termination of water supply (FICT)
• To notify scheduled interruption of water supply at least 2 day in advance (Distribution)
• (a) To restore water supply within 1 day upon receipt of report of pipe burst (Distribution)
  (b) To rectify communication pipe upon receipt of report from consumers/public within 3 days (Distribution).
• To ensure feedback to the Application for Approval of (a) reticulation plans and (b) internal plumbing system be given within 6 weeks (E&P)
• To work towards 100% conformance on the requirements of E- coli, Total Coliform and residue chlorine parameters (Production)
• To make payment within 30 days upon receipt of invoices for goods and services satisfactorily rendered from suppliers (FICT)
• To minimise the water supply interruption from the treatment plant (Production)
• To minimise number of pipe burst (Distribution)
• To reduce the number of nonconformity during QMS internal audits (Mgt)
• To submit the Monthly Reports by end of the following month (FICT)
• To organise training as per Annual Training Plan (HRAD)
• To develop career development for relevant employees (HRAD)
• To ensure safe working environment (Mgt)