In view of the Movement Control Orders (MCOs) from 18 March 2020 to 12 May 2020, our Meter Readers were not authorized to work on site. Eventually, on 13 May 2020, our Meter Readers were gradually deployed to sites. However, consumers' monthly water bills had been system- estimated/generated based on consumer's historical average consumptions for March, April and May 2020. Thus, bills may be slightly over or underestimated. However, our Meter Readers are in the process of issuing bill for June based on actual reading.
For bill enquiries, please call our hotline nos. as follows or visit our customer service counters.